Refund Policy

Every delivery day has an order cutoff the evening before, shown at checkout and in your account. Cancel before it — from your account, or by contacting us — and you receive a full refund, including the delivery fee, to the card you paid with.

After the cutoff your meals are being made. Fresh food prepared for you cannot be resold, so orders cannot be cancelled or refunded after this point. The cutoff exists so the kitchen only ever cooks what has been paid for — it is the reason we can keep prices where they are.

The seven-day cooling-off period that applies to most online purchases in South Africa does not apply to food and perishable goods under the Electronic Communications and Transactions Act. Our cancellation window above applies instead.

If a meal is missing from your box, is not what you ordered, or arrives damaged or spoiled, tell us within 24 hours of delivery with a photo where you can. We will refund the affected meals in full, or replace them on your next delivery — your choice. If the whole order is affected, the whole order is refunded, delivery fee included.

If we fail to deliver at all on the day — not late within the day, but not at all — you receive a full refund, or a re-delivery on the next delivery day if you would rather. We will contact you before the end of the day if we know a delivery is not going to happen.

The courier calls the number on your order on arrival. If they cannot reach anyone and the box cannot be left safely, it comes back to our kitchen. Because meals are perishable we cannot hold them for a later day, and an order returned for this reason is treated as delivered.

If something happened on the day that you could not have planned for, get in touch. We would rather hear about it than apply a rule blindly.

Delivery windows are estimates. A delivery that arrives later than the window but on the same day is still a delivery, and is not refunded on its own. If the food arrives in a condition that is not safe to eat because of the delay, that falls under "arrives wrong or damaged" above and is refunded.

Taste is personal and we will not always get it right for everyone. We do not refund meals for preference alone — but we do want to know. Tell us what missed, and if a dish genuinely was not what its description promised, we will make it right.

If we have to cancel — a meal becomes unavailable, we cannot deliver to your address after all, or something goes wrong in the kitchen — you receive a full refund, and we will tell you why.